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Live Chat & Chatbots

Work with us to implement live chat and chatbot solutions powered by HubSpot that convert leads, support customers, and scale conversations, without losing the personal touch.

Overview

This service helps you implement live chat and chatbot solutions powered by HubSpot, giving your website a responsive edge. Whether it’s answering FAQs, capturing leads, or routing conversations to the right team member, we’ll help you design and configure a system that improves customer experience and boosts efficiency, while keeping the human touch where it matters most.

Benefits & Outcomes

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  • Real-Time Engagement, 24/7
  • Smarter Lead Qualification
  • Seamless Handover to Humans
  • Integrated with HubSpot
  • Improved Customer Experience
  • Reduced Support Costs
  • Valuable Customer Insights & Feedback
  • Global Reach with Multilingual Support
  • Proactive Customer Outreach

Real-Time Engagement, 24/7

ChatBot

Be there when your customers need you, whether your team is online or not. Combine live chat with bots to answer questions, capture leads, and provide support around the clock.

Smarter Lead Qualification

Use conversational bots to qualify leads automatically, asking the right questions and routing hot prospects to your sales team instantly.

Seamless Handover to Humans

When it’s time for a real person to step in, conversations can be smoothly transferred to the right team member, without missing context.

Integrated with HubSpot

Your chats aren’t isolated, they’re connected to your CRM, workflows, and contact records. Every conversation adds value across sales, marketing, and service.

Improved Customer Experience

Help users find answers faster, reduce wait times, and offer guided paths to resolution, all while maintaining your brand’s tone and voice.

Reduced Support Costs

By automating answers to frequently asked questions and efficiently routing complex inquiries, chatbots and live chat can significantly reduce the volume of phone calls and emails, leading to lower operational costs for your support team.

Valuable Customer Insights & Feedback

Every chat interaction, whether with a bot or a human, generates valuable data. Analyse chat transcripts to identify common pain points, popular questions, product issues, and areas for service or product improvement. This data is gold for business intelligence.

Global Reach with Multilingual Support

Chatbots can be easily configured to understand and respond in multiple languages, allowing you to provide instant support to a diverse, global customer base without needing a large, multilingual human support team available 24/7

Proactive Customer Outreach

Beyond waiting for customers to initiate contact, chatbots can be configured to proactively pop up on specific pages (e.g., pricing, checkout) to offer assistance, answer questions, or capture contact information, turning passive Browse into active engagement.

Process overview & timeline

Week 1Week 1-2Week 2Week 3+
Design
Week 1
Design
Figma Design
Delivery
Week 1-2
Delivery
Assets Provided
Deployment
Week 2
Deployment
Go Live!
Optimise
Week 3+
Optimise
Success / Support

Our Team & Roles

View our team
project-icon
Project Manager
Oversees timelines, communication, and overall delivery
CRM-icon
CRM Specialist

Aligns CRM with chat and bot interactions.

FAQs

What’s the difference between live chat and a chatbot?

Live chat connects your website visitors with a real person from your team, while a chatbot uses automation to answer questions, qualify leads, or guide users — all without human input. With HubSpot, you can use either independently or combine both to offer seamless support 24/7.

Can I customise the chatbot experience to match my brand?

Absolutely. From tone of voice to button styles, avatars, and flows — everything can be designed to match your brand and CX standards. We build tailored bot journeys based on your goals: lead generation, support, booking meetings, or triage — all fully on-brand.

Will I need a developer to manage or update my chatbot?

Nope. Once we’ve built your initial bot flow(s), your team can easily edit messages, tweak logic, or add new branches using HubSpot’s drag-and-drop chatbot builder. Of course, we’re always here if you need help with more complex use cases.



Can I hand off from a chatbot to a real person?

Yes, and it works beautifully. You can trigger a handover to live chat based on the visitor’s behaviour, intent, or even their HubSpot CRM profile. Our approach ensures that handovers are seamless — no context lost, no frustrated users.

Does live chat work across time zones or after hours?

Yes — that's where chatbots really shine. Use bots to greet visitors and collect key info when your team is offline, then follow up with personalised outreach later. We can also help you configure smart rules for team availability and escalation.

How does this integrate with the rest of HubSpot?

Deeply. Conversations flow straight into your CRM, so you can track history, create tickets, trigger workflows, and segment based on chat engagement. This isn’t a bolt-on — it’s native to HubSpot, and works across marketing, sales, and service.

Do I need paid HubSpot to use this?

Live chat is available on the free tier, but to unlock chatbot automation, routing rules, custom branding, and CRM-based logic, you’ll need a Marketing, Sales, or Service Hub Professional license or above. We’ll help you choose the right tier.

Testimonials

  • I’m really proud of the company-wide adoption. It’s being used across sales, marketing, operations and customer service.

    Amrita Sidhu
    Managing Director

    Medianet

  • The team are highly competent, reliable and have deep product expertise, they know HubSpot's product and team extremely well, resulting in a strong and effective working relationship.

    Fabio Pancaldi
    ANZ Sales and Partnerships Director

    HubSpot

  • The team is process oriented, disciplined, and have mapped all our key processes and workflows to a level of detail that I have never seen done before. Very impressive. I highly recommend working with Hype & Dexter.

    Jek Tan
    CEO

    Integricity

  • I’ve just always found that their problem solving and their ability to just come to the table with a solution has been genuinely quite a rare and satisfying experience.

    Andy Antonini
    Head of Customer Experience

    Coronation