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HubSpot CRM for Service.

Serve your customers better than ever before (and help them to help themselves) with HubSpot Service Hub. 

With a suite of tools to manage every exchange, you can align your customer service with your sales and marketing to ensure every customer experience is a brilliant one.

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Ways we can help.

  • Ticket Management
  • Customer Surveys & NPS
  • Knowledge Base & Self Service
  • Chatbot & Live Chat
Ticket Management

Turn incoming customer enquiries into tickets that are managed through a custom pipeline that follows your ideal process, automated wherever possible. Combine that with an inbox that collates every channel with which a customer can connect with you and make assigning conversations a breeze. Get visibility on your team's responses, time to resolution, and drive better business outcomes.

Customer Surveys & NPS
The voice of the customer is the most important in your business (sorry Ms. CEO!). Trigger NPS, CSAT, CES and custom surveys to your customer that are timely and relevant to their last interaction with your. HubSpot makes setup, automation, reporting and insight so easy, so you can build better experiences for your customers (and turn those who give you positive feedback into advocates). 
Knowledge Base & Self Service
Today’s customer expects to be able to find out all the information they need to know when it comes to using your product or service. Knowledge Bases facilitate the self-serving customer and empower them through search and chat, to find the answers they need without having to raise an enquiry – helping them faster and lightening the load for your customer service teams. 
Chatbot & Live Chat
Whether browsing your website or your knowledge base or even interacting with you on Messenger – you can serve your customers quicker with a chatbot to capture key info. Use this to direct the customer to your sales or service teams to have the right conversation with the right person, and see your sales and customer satisfaction rocket.

HubSpot's ROI Calculator - Service Hub.

Calculate the return on investment you could experience with HubSpot'S Service Hub based on aggregated data from 216,000+ HubSpot customers globally.
Try it now
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View case studies.

UNICEF Aotearoa
UNICEF Aotearoa
The Challenge. When they first came to Hype & Dexter, UNICEF NZ was set up on Microsoft Dynamics for CRM, and Mailchimp for marketing. UNICEF NZ...
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World Solar
World Solar
“Romi and the Hype & Dexter team have made our lives so much easier by helping us implement Service Hub - we're saving time and resource, as well as...
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Eftpos New Zealand
Eftpos New Zealand
We’re well on our way to achieving our goals. Hype & Dexter has given us the tools we need to chase down these goals and we wouldn’t have even...
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Southern Cross Partners
Southern Cross Partners
“Hype & Dexter have truly transformed the way that we source and service new investors. Our acquisition strategies are more cost effective than ever,...
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Unleashed
Unleashed
The Hype and Dexter team did a fantastic job in planning and managing our move to HubSpot. Right from the start they 'got' our requirements to...
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Rotorua Canopy Tours
Rotorua Canopy Tours
“The tangible impact that Hype & Dexter’s services, and the learnings from the work undertaken, has had on key organisational metrics of our company...
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Projects.

This is the best option for a 'done for you' digital transformation of your website, marketing, sales or customer service. With a dedicated team of change managers, project managers and delivery experts, we can take you and your team on a journey to 10x your outputs and achieve a better way of working. 

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Consultation.

Simply want training or advice from some of the leading minds across CRM, Inbound Marketing, Customer Experience, Integrations or Migrations? Through research and facilitated sessions we work with your team to determine your goals, and recommend the tools and tasks that will take you where you want to go. 

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Success.

Growth isn't a straight line. You need someone to be monitoring, analysing, and evolving your systems and processes to ensure you stay on track to meet your goals – this is where our Success services come in. With a team of specialists to continuously review and optimise your setup, you're guaranteed top notch maintenance and ROI on your technology.

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Testimonials.

  • The team are highly competent, reliable and have deep product expertise, they know HubSpot's product and team extremely well, resulting in a strong and effective working relationship.

    Fabio Pancaldi
    ANZ Sales and Partnerships Director

    HubSpot

  • I’m really proud of the company-wide adoption. It’s being used across sales, marketing, operations and customer service.

    Amrita Sidhu
    Managing Director

    Medianet

  • The team is process oriented, disciplined, and have mapped all our key processes and workflows to a level of detail that I have never seen done before. Very impressive. I highly recommend working with Hype & Dexter.

    Jek Tan
    CEO

    Integricity

  • I’ve just always found that their problem solving and their ability to just come to the table with a solution has been genuinely quite a rare and satisfying experience.

    Andy Antonini
    Head of Customer Experience

    Coronation

Start your journey.

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