With a suite of tools to manage every exchange, you can align your customer service with your sales and marketing to ensure every customer experience is a brilliant one.
Ways we can help.
- Ticket Management
- Customer Surveys & NPS
- Knowledge Base & Self Service
- Chatbot & Live Chat
Ticket Management
Turn incoming customer enquiries into tickets that are managed through a custom pipeline that follows your ideal process, automated wherever possible. Combine that with an inbox that collates every channel with which a customer can connect with you and make assigning conversations a breeze. Get visibility on your team's responses, time to resolution, and drive better business outcomes.
Customer Surveys & NPS
Knowledge Base & Self Service
Chatbot & Live Chat
HubSpot's ROI Calculator - Service Hub.
View case studies.
This is the best option for a 'done for you' digital transformation of your website, marketing, sales or customer service. With a dedicated team of change managers, project managers and delivery experts, we can take you and your team on a journey to 10x your outputs and achieve a better way of working.
Simply want training or advice from some of the leading minds across CRM, Inbound Marketing, Customer Experience, Integrations or Migrations? Through research and facilitated sessions we work with your team to determine your goals, and recommend the tools and tasks that will take you where you want to go.
Growth isn't a straight line. You need someone to be monitoring, analysing, and evolving your systems and processes to ensure you stay on track to meet your goals – this is where our Success services come in. With a team of specialists to continuously review and optimise your setup, you're guaranteed top notch maintenance and ROI on your technology.
Testimonials.
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The team are highly competent, reliable and have deep product expertise, they know HubSpot's product and team extremely well, resulting in a strong and effective working relationship.
Fabio Pancaldi
ANZ Sales and Partnerships Director -
I’m really proud of the company-wide adoption. It’s being used across sales, marketing, operations and customer service.
Amrita Sidhu
Managing Director -
The team is process oriented, disciplined, and have mapped all our key processes and workflows to a level of detail that I have never seen done before. Very impressive. I highly recommend working with Hype & Dexter.
Jek Tan
CEO -
I’ve just always found that their problem solving and their ability to just come to the table with a solution has been genuinely quite a rare and satisfying experience.
Andy Antonini
Head of Customer Experience