Work with us to design and configure HubSpot CRM and service tools that streamline support, automate follow-ups, and empower your customers to help themselves.
Work with us to design and configure HubSpot CRM and service tools that streamline support, automate follow-ups, and empower your customers to help themselves.
This service equips your customer service team with a fully tailored HubSpot CRM and Service Hub setup, designed around how your team supports customers. From ticket pipelines and automation to training and customer self-service options, we help you deliver faster, more consistent support that keeps both your team and your customers happy.
We configure HubSpot Service tools around how your team works, from ticketing and SLAs to customer comms, so nothing falls through the cracks.
With automated follow-ups, internal reminders, and smart ticket routing, your team can resolve issues faster and more efficiently.
Hands-on training ensures your service team knows how to use HubSpot to its full potential, reducing manual work and improving response quality.
With HubSpot CRM at the core, your service tools are linked to sales and marketing, giving your team full visibility of the customer journey.
Enable your customers to help themselves with knowledge base tools, chatbots, and automated workflows that reduce ticket volumes without sacrificing service.
Move beyond reactive support. By leveraging CRM data, your team can identify potential issues before they escalate, reach out to customers proactively, and turn support into an opportunity for positive engagement and loyalty building.
With sales and marketing data connected to service in HubSpot, handoffs become smooth and informed. Your service team understands the full customer context, ensuring a cohesive customer journey and consistent messaging, rather than disjointed experiences.
As your business grows, your service demands will too. Our enablement builds a robust and automated foundation that allows your team to handle increasing volumes of inquiries and customers without necessarily needing a proportional increase in headcount, making your service operations more scalable and cost-effective.
Getting you set up to run your marketing operations using HubSpot, and enjoy maximum ROI from the inbound methodology.
Tiers
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Essentials
The Essentials tier provides the fundamental tools necessary for smaller or simpler teams to efficiently manage customer relationships. It ensures quick setup and ease of use, offering the basic functionalities needed to begin leveraging CRM technology.
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Essentials+
This service establishes a solid foundation with essential CRM functionalities, tailored for straightforward implementation and ease of use. It includes basic design, configuration, and training, ideal for smaller teams seeking reliable and uncomplicated CRM solutions
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Accelerator
The Accelerator-tier service provides detailed design, configuration, and training from experienced CRM experts. It's perfect for growing businesses looking to enhance their CRM capabilities.
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Enterprise
Our Enterprise-tiered service offers comprehensive end-to-end design, configuration, and training with our top CRM specialists. It's ideal for large teams, those with complex processes, and teams keen to maximise automation
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Internal Brief | ||||
Design Workshop Prep | ||||
Session: Design Workshop | ||||
Session: Design Review | - | - | ||
Configuration | ||||
Session: Configuration Review | ||||
Training Collateral | ||||
Session: Training | ||||
Cutover Support | ||||
Session: Discovery/Shadow Session | - | |||
Session: Post Cutover Coaching | ||||
Configuration Documentation | ||||
Internal Communication Plan | - | - | ||
User Admin |
Week 1-2 | Week 3-4 | Week 4-8 | Week 8-10 | Week 10-12 | |
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Discovery |
Week 1-2
Discovery
Start Research
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Design |
Week 3-4
Design
Figma Design
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Delivery |
Week 4-8
Delivery
Assets Provided
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Deployment |
Week 8-10
Deployment
Go Live!
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Optimise |
Week 10-12
Optimise
Success / Support
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Owns the vision and direction for how the CRM supports service operations.
Provides hands-on assistance with setup, testing, and ongoing updates.
CRM Enablement for Service Teams is a comprehensive approach that focuses on optimising how your service professionals use your CRM system to deliver exceptional customer support. It goes beyond simply implementing a CRM; it encompasses strategy, training, process optimisation, and ongoing support to maximise the CRM's value in enhancing service delivery, managing customer interactions, and improving overall customer satisfaction.
Effective CRM enablement empowers service teams to:
CRM Implementation is about installing and configuring the software. CRM Enablement is about optimising its usage and integrating it into the daily habits and processes of your service team. You can have a perfectly implemented CRM, but without proper enablement, it might remain underutilised and fail to deliver its full potential.
Yes, absolutely. For new CRM users, it's critical for establishing strong foundational habits. For existing users, it helps to identify and address inefficiencies, introduce new features, and refine processes that may have evolved organically, ensuring they leverage the CRM to its fullest potential.
Optimises knowledge base, chatbots, and customer portals for independent problem-solving.
The core benefits include:
The team is process oriented, disciplined, and have mapped all our key processes and workflows to a level of detail that I have never seen done before. Very impressive. I highly recommend working with Hype & Dexter.
Jek Tan
CEO
The team are highly competent, reliable and have deep product expertise, they know HubSpot's product and team extremely well, resulting in a strong and effective working relationship.
Fabio Pancaldi
ANZ Sales and Partnerships Director
I’m really proud of the company-wide adoption. It’s being used across sales, marketing, operations and customer service.
Amrita Sidhu
Managing Director
I’ve just always found that their problem solving and their ability to just come to the table with a solution has been genuinely quite a rare and satisfying experience.
Andy Antonini
Head of Customer Experience