Work with us to build a HubSpot-powered knowledge base that helps customers help themselves, reducing tickets and improving satisfaction.
Work with us to build a HubSpot-powered knowledge base that helps customers help themselves, reducing tickets and improving satisfaction.
This service helps you design, structure, and launch a knowledge base that’s fully integrated with HubSpot. Whether you're answering FAQs, documenting processes, or enabling self-service support, we’ll help you create a resource hub that’s easy to manage, optimised for search, and built to scale, so your customers can get answers faster, and your team can focus on what matters most.
Empower your customers to find answers without reaching out, reducing ticket volumes and speeding up resolution times.
Tie articles directly to tickets, chatbots, and automation workflows—so content works hand-in-hand with your support processes.
We help you set up a flexible structure and tagging system so your knowledge base grows cleanly, stays relevant, and remains easy to maintain.
Your knowledge base is designed with intuitive navigation and search-first thinking, making it easy for users to find exactly what they need.
Track article views, search terms, and feedback to continually improve your content based on what customers actually need help with.
Ensure all customers receive the same accurate, approved information, reducing miscommunication and strengthening brand credibility. No more differing advice from different agents.
Your service team can quickly direct customers to relevant articles, saving time on repetitive questions. It also acts as a powerful internal resource, significantly speeding up the onboarding and training process for new support agents.
A well-structured and comprehensive knowledge base can position your brand as an expert in your field. The content itself, when optimised, can also rank highly in search engine results, driving organic traffic to your website.
Getting you set up to run your marketing operations using HubSpot, and enjoy maximum ROI from the inbound methodology.
Tiers
|
Essentials
Our Essentials Knowledge Base Configuration service establishes the bare basics of a knowledge base, readying your team to begin adding content. This service sets up foundational aspects of the knowledge base, facilitating initial engagement and efficiency, and serves as a stepping stone towards a more comprehensive knowledge management strategy.
|
Essentials+
The Essentials Plus Knowledge Base Configuration service provides a foundation to expand your knowledge strategy, ideal for organisations starting their knowledge management journey. It includes setting up basic categories and a selection of base articles, streamlining access to information and improving user experience, while preparing your knowledge base for further development.
|
Accelerator
Our Accelerator Knowledge Base Configuration service offers a robust foundation for external prospect and customer knowledge strategies. This tier focuses on configuring properties and a general knowledge base, providing a strong base of articles to get started. It's designed to enhance information accessibility and operational efficiency, setting the stage for future strategic expansion.
|
Enterprise
Our Enterprise Knowledge Base Configuration service sets up a centralised, comprehensive centralised knowledge base tailored for prospects, customers, partners and internal teams. This foundational approach enhances access to information, improving user experience and operational efficiency, and prepares for future expansion of your knowledge management strategy.
|
---|---|---|---|---|
Knowledge Base Configuration | ||||
Import Articles (where supported) | ||||
Article Skeleton or Tidy | - | |||
Categories Creation | - | |||
Article Creation | - | - | ||
Restricted Articles | - | - | - | |
HubSpot License Requirements | ||||
User Admin |
Week 1 | Week 1-2 | Week 2 | Week 3+ | |
---|---|---|---|---|
Design |
Week 1
Design
Figma Design
| |||
Delivery |
Week 1-2
Delivery
Assets Provided
| |||
Deployment |
Week 2
Deployment
Go Live!
| |||
Optimise |
Week 3+
Optimise
Success / Support
|
Owns CRM-driven knowledge base strategy.
It's a centralised hub of articles, guides, and FAQs. It empowers self-service, reduces support requests, improves customer satisfaction, and frees your team for complex issues.
Yes. HubSpot provides built-in reporting and analytics so you can track what users are searching for, which articles they view, and how helpful they are. We can also set up custom dashboards to surface the insights that matter most.
Yes. We can integrate your knowledge base with HubSpot’s chatbot or third-party support tools to surface relevant articles in real time—reducing friction and resolving issues faster.
It integrates seamlessly with the HubSpot CRM, allowing you to track which knowledge base articles customers have viewed, preventing redundant information sharing. It also serves as a quick reference tool for your support team within the HubSpot platform.
By providing a comprehensive self-service option, your customers can quickly find answers to common questions without needing to contact your support team. This reduces ticket volume, frees up your support agents to handle more complex issues, and improves overall customer satisfaction due to faster resolution times.
Yes, robust search functionality is a core feature of our Knowledge Base Product. Users can easily search for keywords, phrases, or topics to quickly find the information they need, enhancing the self-service experience.
Yes, our Knowledge Base Product is designed for ease of use. It features an intuitive interface and user-friendly tools for content creation, organisation, and publishing. You don't need any coding knowledge to get started.
I’m really proud of the company-wide adoption. It’s being used across sales, marketing, operations and customer service.
Amrita Sidhu
Managing Director
I’ve just always found that their problem solving and their ability to just come to the table with a solution has been genuinely quite a rare and satisfying experience.
Andy Antonini
Head of Customer Experience
The team is process oriented, disciplined, and have mapped all our key processes and workflows to a level of detail that I have never seen done before. Very impressive. I highly recommend working with Hype & Dexter.
Jek Tan
CEO
The team are highly competent, reliable and have deep product expertise, they know HubSpot's product and team extremely well, resulting in a strong and effective working relationship.
Fabio Pancaldi
ANZ Sales and Partnerships Director